Return & Refund Policy
Return/refund policy
For you to consider with peace of mind、Clarify return conditions。
At Yageme、We will explain the conditions regarding returns, exchanges, and refunds as clearly as possible.。After the product arrives、Please check the contents and product condition as soon as possible.。
Our Return Approach
Concerns after purchase、as little as possible。
Possibility of return、condition、bear the cost、Easy to understand。
In mail order、This is because it is not possible to check the product by hand.、It is important to clearly communicate the conditions regarding returns and exchanges in advance.。At Yageme、Possibility of return、Return period、Shipping charge、We will clearly guide you on how to get your refund.。
table of contents
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1. Basic policy
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2. Initial defective delivery
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3. Returns due to customer convenience
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4. Not eligible for return
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5. Refund method
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6. About exchange
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7. Return procedure
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8. Precautions when shipping back
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9. Display of special return policy
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10. inquiry
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11. Disclaimer
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12. personal information
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13. Terms change
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14. Governing law/jurisdiction
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15. inquiry
Article 01
Basic policy on returns and refunds
Returns, exchanges, and refunds、This page、Product page、We will respond based on the conditions stated in the instructions at the time of purchase.。
After the product arrives、Product condition as soon as possible、accessories、Please check your order details。If you would like to return or exchange、Please contact us within ○ days after receiving the product.。
* [Within XX days]、Please replace it with "within 7 days", "within 8 days", "within 14 days", etc. according to your actual management policy.。
Article 02
In case of initial failure or incorrect delivery
Initial defective product received、Damage、Or if you receive a product different from what you ordered.、Please contact us within ○ days after receiving the product.。
After checking the contents、exchange、repair、Refund etc.、We will advise you on what to do depending on the situation.。
Information required when contacting us
- order number
- Purchaser name
- Trade name、model name
- Details of defect or incorrect delivery
- Photos or videos showing the product condition
- outer box、Packing condition、Photo showing the shipping label
Article 03
Returns due to customer convenience
Different image、Wrong order、Returns due to customer circumstances such as no longer needed、Only if the product is unused and unopened、Please contact us within ○ days after receiving the product.。
In case of return due to customer convenience、return fee、Transfer fee、repacking cost、You may be required to pay other fees.。
Possibility of return
Only unused and unopened products may be accepted.
Return period
After receiving the product [within ○ days]
Shipping charge
In case of customer convenience、As a general rule, the customer pays the
Article 04
If we cannot accept returns or exchanges
If the following applies to you:、We may not be able to accept returns or exchanges.。
- If [○ days] have passed since the product arrived
- Opened or used products
- Scratches caused by customers、dirt、Damage、Products with odor transfer
- accessories、Instructions、outer box、If there is a lack of warranty etc.
- Products that cannot be resold due to hygiene reasons
- Products that come into direct contact with the skin、Products whose hygiene status cannot be confirmed after opening
- Sale items、Outlet product、Reserved item、Products displayed as not eligible for return, such as made-to-order products
- Products purchased outside of official sales channels
Refund method
The refund is、As a general rule, payment will be made based on the payment method at the time of purchase.。How many days does it take to process a refund?、Payment service、financial institution、Depends on the card company。
credit card
Refunds will be processed through your credit card company.
online payment
Refunds will be made based on the payment service's regulations.
bank transfer
You may need to confirm your refund account.
※ postage、cash on delivery fee、Payment fee、Gift wrapping fees may not be refunded.。
Article 06
About exchange
If an initial defect or incorrect delivery is confirmed、We will guide you to exchange with the same or equivalent product depending on stock status.。
If the replacement item is not in stock、Repairs or refunds may be available.。color、model、We may not be able to accept exchanges for products with different specifications.。
Article 07
Return/exchange procedures
If you would like to return or exchange、Please be sure to contact us in advance。
- Please contact us using the contact form
- order number、Trade name、Reason for return、Please send a photo of the product condition
- After confirming the information from our company、Please return the product using the specified method.
- After receiving the product、Check the status、Proceed with the refund or exchange process
*Products returned without prior notification、We may not be able to confirm or respond.。
Article 08
Precautions when returning shipping
When returning the product、To prevent damage during shipping、Use the original packaging as much as possible、Please include all accessories and documents。
- Product body
- accessories
- operating instructions
- Warranty card or warranty information
- outer box、Packing material
- Other items included at the time of purchase
Article 09
Regarding the display of return special provisions
Return conditions for mail order sales、This page、Product page、Based on the conditions displayed on the order confirmation screen, etc.。
Whether or not each product can be returned、Return period、Shipping charge、Conditions for non-returns may vary.。Please be sure to check the product page and order confirmation screen before purchasing.。
* Also on the product page and final confirmation screen.、We recommend that you clearly indicate whether or not returns are possible, return period, and shipping charges.。
Article 10
Inquiries regarding returns and refunds
If you have any questions regarding returns, exchanges, or refunds,、Please contact us with your order number。
Inquiry details
Return、exchange、refund、Initial defect、Wrong delivery、Product damage etc.
Information to prepare
order number、name、Trade name、Photos or videos of product condition
Contact information
Yageme inquiry form
Return Flow
Return/exchange process。
If you would like to return or exchange、We will guide you through the following process.。
01
order number、Trade name、Please contact us with the reason for return。
02
Product condition、Purchase information、Check return policy。
03
If return is possible、We will inform you of the return address and method.。
04
Check the condition after receiving the product、Proceed with the refund or exchange process。
Return Flow
Frequently asked questions regarding returns and refunds
Until when can I make a return?
Can I return the product even after opening?
Who will pay for the return shipping?
How long does it take to receive a refund?
Can I return sale or outlet items?
Return Support
Consult about returns/refunds。
Return、exchange、refund、If you have any questions about initial defects,、Please contact us with your order number and a photo showing the condition of the item.。